Refund Policy

We appreciate your trust in Peptiva BioHealth. Our goal is to provide high-quality peptide-based supplements and research products. Please review the policy below for information about returns and refunds.

Research Use Only

All products offered by Peptiva BioHealth are intended strictly for laboratory or external research purposes. They are not designed for diagnosis, treatment, or human/animal consumption. By placing an order, you acknowledge and accept these terms.

Eligibility for Returns

Because of the delicate nature of our products:

Only unopened, unused items in their original packaging may be considered for return.

Items that are opened, used, damaged, or altered in any way are not eligible.

Return Window

Returns must be requested within 7 days of delivery.

After this period, we cannot accept returns or offer refunds.

Non-Returnable Items

We are unable to accept returns for:

Products that have been opened or used

Items not stored according to temperature/storage guidelines

Products missing their original packaging or labels

Requests made after the 7-day period

Reporting Issues

If your order arrives damaged, incorrect, or defective, please notify our support team at support@peptivabiohealth.com
within 48 hours of delivery.
When contacting us, please include:

Your order number

A description of the issue

Supporting photos (if applicable)

Approval & Return Instructions

Once your request is received, our team will review it and confirm whether the return is approved.

If approved, we’ll provide you with the necessary return instructions.

Unless the mistake was on our part, return shipping costs are the customer’s responsibility.

Refund Process

Approved refunds are issued to your original payment method within 5–10 business days of receiving and inspecting the returned item.

You will be notified once your refund has been processed.

Refund Delays

If you do not see your refund after 10 business days:

Check with your bank or card provider.

If the issue is still unresolved, contact us at support@peptivabiohealth.com
, and we’ll assist further.