Shipping Policy

Shipping Policy (Research Use Only)

At Peptiva Biohealth, we aim to ensure all orders are processed and delivered efficiently while maintaining the integrity of our research materials.

Research Use Only Notice

All products supplied by Peptiva Biohealth are intended strictly for in vitro laboratory research and analytical purposes only.

They are:

  • Not for human or animal consumption

  • Not for clinical, therapeutic, or diagnostic use

By placing an order, you confirm that you understand and accept these conditions.

Order Processing

  • Orders are typically processed within 2–4 working days (excluding weekends and public holidays)

  • Once dispatched, you will receive a shipping confirmation email with tracking details (where available)

  • Processing times may vary during peak periods or due to stock availability

Domestic Shipping (United Kingdom)

  • Estimated delivery time: 3–7 business days after dispatch

  • We use trusted courier partners to ensure safe and reliable delivery

  • Promotional offers such as free or discounted shipping may be available depending on order value

International Shipping

  • We offer worldwide shipping via established international carriers

  • Estimated delivery time: 7–21 business days from dispatch (varies by destination)

Important:
Customers outside the UK are responsible for:

  • Import duties

  • VAT

  • Customs clearance fees

  • Any applicable local taxes

These charges are not included in product or shipping costs.

We recommend checking your country’s import regulations prior to ordering.

Shipping Costs & Options

  • Shipping costs are calculated automatically at checkout based on:

    • Delivery location

    • Parcel size and weight

  • Where available, express or priority delivery options will be displayed at checkout

If shipping costs appear unusually high, please contact:
📧 support@peptivabiohealth.com

Lost, Delayed, or Damaged Parcels

If your order is lost, delayed, or arrives damaged, please contact us as soon as possible.

Include:

  • Your order number

  • A description of the issue

  • Photographic evidence (if applicable)

We will liaise with the courier to:

  • Investigate the issue

  • Arrange a replacement where appropriate

  • Provide a resolution in line with our Refund Policy

Address Accuracy & Customer Responsibility

  • Customers are responsible for ensuring that shipping details are accurate and complete at checkout

  • We are not liable for delivery issues caused by incorrect or incomplete addresses

If an order is:

  • Returned due to incorrect address details, or

  • Refused due to unpaid customs/import charges

👉 Additional shipping fees may apply for reshipment

Delivery Disclaimer

All delivery timeframes are estimates only and may be affected by:

  • Courier delays

  • Customs processing

  • Seasonal demand or external factors beyond our control

Contact

For any shipping-related enquiries:

Peptiva Biohealth
📧 support@peptivabiohealth.com
🌐 https://peptivabiohealth.com